Glossary

Real Audio / Video
We provide full support for RealMedia™ technology from RealNetworks™ to stream audio and video from your site. Streaming is beneficial for audio and video because it reduces wait times for viewing files. You may only have a maximum of 20MB of space designated for your Real Audio files. Hosting Super Market supports 10 concurrent threads per server for streaming audio. Hosting Super Market recommends that the client switch to a dedicated server if the above specifications do not suit the clients needs.

Server Side Includes
Add the convenience and flexibility of embedding CGI capability into your web pages.

Shockwave
A multimedia application by MacroMedia for dynamic online visual presentations.

Shopping Cart
Add the convenience and power of our integrated shopping cart system for e-commerce webhosting!

SSL Encryption
Secure Socket Layers (SSL) allows you to encrypt credit card numbers or other confidential documents so that it is impossible to intercept during a transmission.

SSL will light up the key in your customer's browser, greatly increasing customer trust when buying from your site. You will need purchase your own from VeriSign or Thawte. Then you may have https://www.yourdomainname.com.

SSH Access
Login by shell for script development.

Phone Support
No busy signals, technical support and customer service. You have access to our technicians for technical support by telephone any time of day, with no restrictions!


UPS Power Backup
Full power redundancy ensures your site will not be harmed during a power outage.

VBScript
Visual Basic Scripting on NT virtual webhosting servers.

99.9% Up-Time Guarantee
Availability of the Shared Webhosting services is defined as the percentage of time, within the agreed available hours of the service, in which this service, as defined in the contract, is available. There are however a number of factors that may cause the service to be unavailable to the customer that are either outside the control of Hosting Super Market or allowed within the service definition. The service provided by Hosting Super Market is therefore measured as an “adjusted availability” using values referred to as “adjusted service hours” (ASH) and “adjusted downtime” (AD).

Adjusted availability (percentage) = ((ASH-AD)/ASH)x100

Where, the adjusted service hours (ASH) and adjusted downtime (AD) are calculated as follows:

ASH = TM - SMM - UMM
AD = MD - SMM - UMM

Where:
TM = total number of minutes that the service should be available as defined in section 2.1.1 in the calendar month.
SMM = the number of minutes that the system was not available due to scheduled maintenance
UMM = the number of minutes that the system was not available but could not be repaired because the system was unreachable to Hosting Super Market staff.

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